Frequently Asked Questions

Platform

Is the platform really free?

If you work at a nonprofit or foundation, then yes! We will create and maintain your application at no cost. We are a social enterprise and sustain the platform through: sustains its mission through:

  • Charging for custom feature development
  • Offering a premium account with additional analytics and features
  • Strategic partners
  • I work at a for-profit organization. Would we be able to use the platform?

    Yes! Contact sales@clinicaltrialconnect.com to talk to our team about getting started.

    How are trials imported from clinicaltrials.gov?

    Trials are tagged in clinicaltrials.gov by condition. Review the site's full conditions list and decide which tags you want configured for your application. After launch, we keep your application up to date with clinicaltrials.gov by running a daily sync with its database. This way, you and your patients always have the most up-to-date information.

    Can I allow visitors to filter by multiple conditions?

    Yes! To see an example, you can view the Crohn's & Colitis Foundation where they have configured different filters for Crohn's and Colitis. To set this up for your organization, configure which condition tags apply to each filter.

    Are users notified of new trials in the future?

    We are actively working on adding this functionality and will share updates on progress.

    Setup

    How do I setup my subdomain? (ex - http://trials.yourwebsite.com)

    When we create your application, you will receive an application url that will look like: http://your-organization.herokuapp.com. Whoever manages your website will have a Domain Name Server (DNS) account. Ask that person to follow these instructions. They will need to create a CNAME record with the name "trials" with a target of the application url.

    It may take an hour for this change to go into effect. To confirm that it worked, you should be able to now see your application load when you go to http://trials.yourwebsite.com.

    Support

    What happens if there is an issue? Is there technical support?

    The Clinical Trial Connect has extensive monitoring in place to track if there are issues with the application.

    We strive to respond timely based on the severity of the issue:

    • Site Outages affecting all users (12 hour response time)
    • Site Issues affecting several users (2 day response time)
    • Site Issues affecting a small number of users (5 day response time)

    What functionality is being added in the future? I have an idea for a feature. How can I add it to the roadmap?

    We are constantly adding features and making improvements to improve the platform.

    If you have a request for a new feature, you can email features@clinicaltrialconnect.com.